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How to report abuse of service

Where the context admits: "We" refers to Mtecuk.com Limited trading as HostFinders, Birmingham. "You" includes the person purchasing the services or any party acting on the customer's instructions. "The Registrant" includes the person applying for a domain name or any party acting on the Registrant's instructions. "The Registry" the relevant domain names Registry. In consideration of the mutual covenants herein, the parties agree to the following, which shall apply during the term of this agreement:

Email is a powerful tool that can be used to better serve your customers. However, there are a handful of individuals or organisations that abuse this tool and send out unsolicited email to a list they purchase or email addresses they harvest from the internet. HostFinders will not tolerate any customer using our servers to 'spam'.

Spam is commercial email or unsolicited bulk email, including junk mail, which has not been requested by the recipient. Spam is the opposite of permission-based email or opt-in email.

HostFinders is committed to permission-based email marketing practices and any user who violates this policy shall have their account terminated.

If you have email that you suspect is spam, examine your full message headers to determine where the message really came from. The "From:" header that is commonly shown in basic message header displays can be easily faked. It is harder to fake the complete message header, which can provide useful information about the message. When you report any abuse to us please make sure that you forward the message with full 'Message Header' so we can determine where the message came from.

  1. You may not use our servers to send unsolicited email.
  2. You may not use scripts that run in the background as scheduled jobs to send out email to your mailing lists. This task must be performed by logging into the any admin section of your website and sending out emails.
  3. You must not share your email password with other people. You will be responsible for the unauthorised use of your email address.

 

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